Compliance Dashboard

Monitor organizational communications for policy violations, regulatory compliance, and code of conduct adherence. The compliance dashboard provides a centralized overview of communication compliance activity, policy matches, and review status.

Note: Communication Compliance requires Microsoft 365 E5, Microsoft 365 E5 Compliance, or Microsoft 365 E5 Insider Risk Management add-on.

Dashboard Metrics

Metric	Example Value	Description
Active Policies	5	Number of communication compliance policies currently enabled
Pending Review	127	Flagged communications awaiting reviewer investigation
Policy Matches	12	New policy matches detected in current period
Resolved Rate	89%	Percentage of flagged items that have been resolved

Communication Channels Monitored

The dashboard aggregates data across all monitored channels:

Exchange Email

Sent and received emails
Attachments (text extracted)
Calendar invites

Microsoft Teams

Channel messages
Private chats
Meeting chats

Yammer

Community posts
Comments
Private messages

Third-Party Sources

Bloomberg
Reuters
Custom connectors

Skype for Business

IM conversations
Archived content

Policy Templates

Template	Description	Category
Inappropriate Content	Detect profanity, threats, harassment, and discriminatory language using ML classifiers	HR/Legal
Sensitive Information	Detect sharing of SSN, credit cards, health records using Microsoft Purview SITs	Data Protection
Regulatory Compliance	Monitor for SEC, FINRA, HIPAA violations in financial services and healthcare	Compliance
Conflict of Interest	Detect communications suggesting conflicts of interest or inappropriate business relationships	Ethics

Review Workflow

Policy Match — Communication matches policy conditions. Item added to review queue.
Reviewer Investigation — Designated reviewer examines flagged content in context. Can view conversation thread and user history.
Remediation Action — Take action: resolve, escalate, notify user, create case, or tag false positive.
Documentation — Record resolution and any follow-up actions for audit trail.

Remediation Actions

Action	Description
Resolve	Mark as reviewed and closed. No further action needed.
Tag as False Positive	Mark as incorrectly flagged. Helps improve classifier accuracy.
Notify User	Send notification about policy violation using customizable templates.
Escalate	Send to another reviewer or management. Add notes explaining reason.
Create Case	Open an eDiscovery case for formal investigation. Preserve related content.
Remove Content	Delete offending message from Teams or Yammer. Requires appropriate permissions.

Reports and Analytics

Policy Match Trends — Track volume of matches over time. Identify patterns and emerging issues. Compare across policies.
Reviewer Performance — Average review time, resolution rates, escalation frequency. Ensure workload is balanced.
User Statistics — Users with most policy matches. Identify repeat offenders or users needing training.
False Positive Rate — Track accuracy of detection. High false positive rates indicate policy needs tuning.

Best Practices

Start with templates — Use Microsoft’s pre-built templates as a starting point and customize
Use random sampling initially — Start with 10-25% sample rate to understand baseline before full monitoring
Train reviewers — Ensure reviewers understand policy intent and escalation procedures

Warning: Communicate to employees that communications are monitored per company policy. Transparency is essential for legal and ethical compliance.

API Reference

GET /api/compliance/communication-compliance/policies — List all policies
GET /api/compliance/communication-compliance/alerts — Get pending review items
PUT /api/compliance/communication-compliance/alerts/:id — Update alert status
GET /api/compliance/communication-compliance/reports — Get compliance reports
POST /api/compliance/communication-compliance/policies — Create new policy