Notifications

Configure how you receive alerts and notifications about your managed tenants. Set up email, Teams, and webhook notifications for critical events, license thresholds, security alerts, and operational updates.

Notification Channels

Email

Receive notifications via email to individual addresses or distribution lists.

Individual recipients
Distribution groups
HTML or plain text
Digest mode available

Microsoft Teams

Post notifications to Teams channels using incoming webhooks or the Teams connector.

Channel webhooks
Adaptive cards
Actionable messages
Thread replies

Webhooks

Send notifications to any HTTP endpoint for integration with PSA, ticketing, or custom systems.

Custom endpoints
JSON payloads
Custom headers
Retry logic

Notification Categories

Security Alerts (Critical)

Risky sign-ins, compromised accounts, malware detections, suspicious activities.

Events: Risky sign-in detected, User at risk, Malware blocked, Admin consent granted

License Alerts (High)

License thresholds, expiring subscriptions, assignment failures.

Events: Low license threshold, Subscription expiring, Assignment failed, Over-allocation

Service Health (Medium)

Microsoft 365 service incidents, advisory notices, planned maintenance.

Events: Service degraded, Outage detected, Maintenance scheduled, Incident resolved

Compliance (High)

Device compliance changes, policy violations, Secure Score drops.

Events: Device non-compliant, Secure Score dropped, DLP violation

Operations (Low)

Sync status, automation results, scheduled task completions.

Events: Sync completed, Workflow executed, Deployment finished, Report generated

Notification Rules

Create custom rules to route notifications based on conditions:

Rule	Condition	Channel	Status
Critical Security	severity = critical AND category = security	Teams, Email	Active
License Threshold	category = license AND available < 10%	Email	Active
VIP Tenant Alerts	tenant.tag = “VIP”	Teams, Webhook	Active

Email Configuration

Recipients

Primary notification email
Additional recipients
Per-category recipients
Per-tenant recipients

Delivery Options

Immediate delivery
Hourly digest
Daily digest
Weekly summary

Teams Integration

Webhook Setup

In Teams, go to the target channel
Click the … menu and select Connectors
Find “Incoming Webhook” and click Configure
Name the webhook (e.g., “OpsPilot Alerts”)
Copy the webhook URL
Paste the URL in the platform settings below

Card Format

Notifications are sent as Adaptive Cards with actionable buttons for quick response.

Webhook Configuration

Configure custom webhooks for PSA/RMM integration:


{
  "event": "security.risky_signin",
  "severity": "high",
  "tenant": {
    "id": "tenant-uuid",
    "name": "Contoso Corp",
    "domain": "contoso.com"
  },
  "details": {
    "user": "john@contoso.com",
    "riskLevel": "high",
    "location": "Unknown",
    "ipAddress": "203.0.113.45"
  },
  "timestamp": "2026-01-30T14:30:00Z",
  "actionUrl": "https://app.opspilot365.com/security/alerts/123"
}

Quiet Hours

Suppress non-critical notifications during specified hours:

Schedule

Define quiet hours per day of week. Critical alerts always delivered.

Deferred Delivery

Suppressed notifications delivered as digest when quiet hours end.

API Reference

GET /api/settings/notifications — Get notification settings
PUT /api/settings/notifications — Update notification settings
GET /api/settings/notifications/rules — List notification rules
POST /api/settings/notifications/test — Send test notification