Integrations

Connect OpsPilot365 with your existing tools and workflows. Integrate with PSA platforms, documentation systems, communication tools, and custom applications to create a unified MSP operations ecosystem.

PSA Integrations

ConnectWise Manage

Sync companies, contacts, and tickets. Auto-create tickets from alerts. Map agreements to tenants.

• Company synchronization
• Ticket creation from alerts
• Agreement mapping
• Contact sync

Autotask PSA

Integrate with Datto Autotask for ticket management, company sync, and contract association.

• Account synchronization
• Ticket automation
• Contract linking
• Resource mapping

HaloPSA

Connect with HaloPSA for client sync, ticketing, and asset management integration.

• Client synchronization
• Ticket workflows
• Asset linking
• SLA tracking

ServiceNow

Coming Soon. Enterprise ITSM integration for large organizations and enterprise MSPs.

Documentation

IT Glue

Sync Microsoft 365 configuration data to IT Glue for documentation.

• Configuration export
• Flexible asset types
• Automatic updates
• Organization mapping

Hudu

Export tenant configurations and user data to Hudu for centralized documentation.

• Asset layouts
• Magic Dash cards
• Password sync
• Company mapping

Communication

Microsoft Teams

Post alerts and notifications to Teams channels. Rich adaptive cards with actions.

Slack

Send notifications to Slack channels using incoming webhooks.

PagerDuty

Trigger incidents in PagerDuty for critical alerts with automatic escalation.

Partner Center

Microsoft Partner Center

Core Integration

Connect your CSP Partner Center account for license management, tenant provisioning, and order processing.

Capabilities:

• NCE license ordering
• Subscription management
• Tenant provisioning
• Price list access

Requirements:

• CSP Direct or Indirect Provider
• Admin Agent membership
• Partner Center app registration

API & Webhooks

REST API

Full API access for custom integrations. OAuth 2.0 authentication with granular permissions.

• Bearer token auth
• Rate limiting: 1000 req/min
• Pagination support
• OpenAPI documentation

Outbound Webhooks

Receive real-time event notifications at your endpoints. JSON payloads with HMAC signature verification.

• Event subscriptions
• Signature validation
• Retry with backoff
• Event filtering

Integration Setup

1. Select Integration — Choose the integration from the available options above.
2. Authenticate — Provide API credentials or complete OAuth flow for the target platform.
3. Configure Mapping — Map tenants to companies, configure field mappings, and set sync preferences.
4. Test & Enable — Run test sync, verify data, and enable the integration for production use.

Active Integrations

API Reference

• GET /api/settings/integrations — List all integrations
• POST /api/settings/integrations/:type/connect — Connect an integration
• DELETE /api/settings/integrations/:type — Disconnect an integration
• POST /api/settings/integrations/:type/sync — Trigger manual sync