Troubleshoot

Diagnose and resolve device management issues with Intune troubleshooting tools. Investigate policy delivery failures, app installation errors, enrollment problems, and sync issues.

Device Troubleshooting

Sync Issues

• Check last check-in time — Devices must sync regularly
• Force sync — Trigger immediate check-in
• Verify network — Device must reach Intune endpoints
• Check enrollment — Confirm device is enrolled
• Service health — Check for Intune outages

Policy Delivery

• Verify assignment — Device/user in assigned group
• Check conflicts — Review with Compare tool
• Review status — Per-device deployment status
• Evaluate filters — Check assignment filters
• Platform requirements — Correct OS targeted

App Installation Failures

• Review error code — Check specific error
• Verify requirements — Device meets app requirements
• Check dependencies — Dependency apps installed
• Storage space — Sufficient disk space
• Detection rules — Correctly configured

Diagnostic Collection

1. Navigate to device details
2. Select Collect Diagnostics
3. Wait for upload
4. Download diagnostic bundle

Data Includes

• Event logs (Application, System, Intune)
• Registry keys for MDM enrollment
• Intune Management Extension logs
• Windows Update logs
• BitLocker status
• Network configuration

Common Error Codes

Device Health

• Sync Status — Last successful sync
• Policy Status — Applied vs. pending vs. failed
• App Status — Installed vs. pending vs. failed
• Compliance — Current compliance state
• Encryption — BitLocker/FileVault state

Best Practices

• Start by checking device sync status
• Use Compare Policies for conflicts
• Collect diagnostics for persistent issues
• Review service health for widespread problems
• Document common issues and resolutions

API Reference

• GET /api/devices/:deviceId/troubleshoot — Get troubleshooting data
• POST /api/devices/:deviceId/collect-diagnostics — Trigger collection
• GET /api/devices/:deviceId/policy-status — Get policy status
• GET /api/devices/:deviceId/app-status — Get app status